Privacy Policy
This policy explains how Ita Home PA collects, uses, shares, and protects personal information when you visit our website, book a cooking class or experience, use the booking portal, contact us, or make a payment. This is a practical business privacy policy and is not legal advice.
Who We Are
Ita Home PA operates the website https://itahomepa.com/ and offers home-style culinary experiences, including cooking classes and related services in Panama City.
In this policy, “Ita Home PA,” “we,” “our,” and “us” refer to the business responsible for this website and the personal information collected through it.
Information We Collect
We collect only the information we need to operate bookings, payments, customer support, security, and legal or accounting records.
This may include your name, email address, phone number, WhatsApp contact, booking details, class date and time, number of guests, language preferences, special requests, account details for the booking portal, billing and payment-related details, messages you send to us, and technical information such as IP address, browser type, device information, pages visited, approximate technical location, and cookies.
Booking and Account Data
When you book an experience, we use your information to confirm the reservation, manage availability, prepare the class, communicate important details, and provide customer support before and after the experience.
If you use the booking portal, the website may create or maintain an account so you can retrieve booking details, reset your password, and manage information related to your reservation.
Payment Data
We may accept payment by PayPal, cards or major payment processors, and bank transfer in US dollars. Payment processors handle sensitive payment details needed to authorize and process a transaction.
We do not intentionally store full card numbers on our website. We may receive and keep payment confirmations, transaction identifiers, billing details, order status, and records needed for booking management, support, refunds, fraud prevention, tax, and accounting.
WhatsApp and Direct Messages
If you contact us through WhatsApp or another messaging channel, we use the information in your message to answer you, assist with bookings, coordinate arrival details, and provide support.
WhatsApp and other messaging services are operated by third parties. Their own privacy policies and technical systems apply when you use them.
Cookies and Technical Data
Our website uses cookies and similar technologies to keep the site working, support cart and checkout features, remember session information, improve security, and understand basic site performance.
Because the site uses WordPress and WooCommerce-style booking and checkout tools, some cookies may be necessary for cart contents, customer sessions, checkout, account access, and similar website functions. You can manage cookies through your browser settings, but blocking some cookies may prevent bookings, checkout, or the portal from working correctly.
Maps, Embedded Tools, and Third-Party Services
Some parts of the website may use third-party services to provide maps, booking tools, payment processing, social features, affiliate functions, analytics, or technical website services.
These services may process technical data, usage data, payment-related data, or information you provide when using their features. Examples may include Mapbox for maps, PayPal or card processors for payments, WhatsApp for messaging, Facebook or social tools, affiliate tools, WordPress, WooCommerce, and hosting or security providers.
How We Use Personal Data
We use personal data to provide, manage, and confirm bookings and experiences; process payments, refunds, billing records, and accounting obligations; send booking confirmations, arrival details, password-reset messages, and customer support replies; prevent fraud; protect the website; troubleshoot technical problems; improve the website and guest experience; and comply with legal, tax, accounting, and regulatory obligations.
Who We Share Data With
We do not sell guest personal information. We share information only when needed to operate the website, provide the booked service, complete payment, maintain records, or comply with law.
Relevant recipients may include payment processors, website hosting and security providers, booking and ecommerce tools, communications providers, map or embedded-service providers, accounting or professional advisers, and public authorities if required by law.
International Visitors
Ita Home PA is based in Panama and welcomes visitors from the United States, Europe, the United Kingdom, Panama, and other countries. If you book from outside Panama, your information may be processed in Panama and in other countries where our service providers operate.
We aim to handle personal information in a fair and transparent way, taking into account Panama’s personal data protection framework and international privacy expectations that may apply to our guests.
How Long We Keep Data
We keep personal information only as long as reasonably needed for the purposes described in this policy, including providing the experience, managing accounts, resolving support issues, preventing fraud, and meeting legal, accounting, or tax obligations.
Some records, such as payment confirmations, invoices, booking history, or accounting records, may need to be retained for longer periods where required or appropriate for business and legal reasons.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to ask us to access, correct, update, delete, restrict, or object to the use of your personal information. Where processing is based on consent, you may also ask to withdraw that consent.
To make a privacy request, contact us by WhatsApp at +507 6577-6096. We may need to verify your identity before acting on a request, especially when it relates to bookings, payments, or account access.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No website, payment system, email, or messaging service can be guaranteed to be completely secure, so please avoid sending highly sensitive information unless it is necessary for your booking.
Children’s Privacy
Our website and booking services are intended for adults making reservations. Children may attend an experience only as permitted by the booking terms and under appropriate adult supervision. We do not knowingly collect personal information directly from children for independent account or booking use.
Updates to This Policy
We may update this privacy policy from time to time if our website, booking process, services, third-party tools, or legal requirements change. The “Last updated” date at the top of this page shows when this version was published.
Contact Us
If you have questions about this privacy policy or want to make a privacy request, contact Ita Home PA through WhatsApp at +507 6577-6096.